De-escalation and Problem Solving

I'll be honest, while I was at school, I wasn't really good at problem solving, especially at mathematics, however when I reached the professional world, I've learned its value on not just work, but also my personal life.

I've learned how to think outside of the box and not just simply rely on my superiors when a problem arises. I knew back then that I just needed guidance on the process of the company and how each action/individual compliments each other on the whole cycle, afterwards I'm good to go.

I was so independent on the process, that sometimes I had been de-escalating problems and assisting my colleagues on highly escalated issues with their customers, accounts, or orders.

I also realized that it doesn't only take great knowledge on the process in order to solve an issue, but also good ethics and genuine customer service as well.

Here is a sample e-mail of me solving the customer's problem with the installation of his business bundle order - a perfect mix of problem solving and heart felt service.

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